Who we are
Suggested text: Our website address is: https://ecofriendlynet.com.
Shipping, Return/cancellation
1. Customer can notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. Customer may either email our Customer Service team at <sales@ecofriendlynet.com> or request a call back from our website.
2. If in case customer wants to return the product it will attract Cancellation/Restocking charges (15% on Product value). Cases where the wrong selection was made by the customer, will also be considered discretionary returns and may attract Cancellation/Restocking charges (15% on Product value).
3. The product is returned to us with:
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- Customer invoice.
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- All its original packaging and accessories, including the box, manufacturer’s packaging if any, authenticity labels and all other items originally included with the product(s) delivered. And is unused condition.
As soon as we have received the product, we will ship you the replacement. The customer will receive an email when a replacement has been shipped out.
4. In the event that the product received back by us does not meet the specifications above, or any of the below apply, then the product can neither be replaced, nor can a refund be provided.
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- product(s) is damaged due to use or misuse
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- product has a manufacturing defect, but has been used.
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- product has been tampered with.
5. Needless to say, we can offer to replace only product(s) purchased from www.ecofriendlynet.com Please note that we will acknowledge that we shipped the incorrect product(s) to the customer, or that the product (s) was damaged in transit only if: –
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- The customer identifies it at the point of delivery, and informs the courier.
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- or the customer thereafter informs us within 48 hours of receipt of the product(s)
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- In conjunction with the above points and the product on arrival is defective or not as per specification, the customer may be requested to upload the pictures of the product.
Return/cancellation of a product you no longer want
1. Customer can cancel an order in one of two ways listed below.
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- Use the online form or email us at package@ecofriendlynet.com
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- A customer can cancel an order which has already been shipped, by one of the following ways:
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- If product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
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- If despite informing us, since the package has already left for customer’s address, the customer may return the product through the same courier (i.e., do not accept the package).
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- If the customer has received the order, and are now wanting to cancel it will attract Cancellation/Restocking charges (15% on Product value). Cases where the wrong selection was made by the customer, will also be considered discretionary returns and may attract Cancellation/Restocking charges (15% on Product value)
** If pickup service is not available then customer has to bear charges for sending products to our place for replacement. **
When will my order be shipped?
For domestic buyers, orders are shipped through registered domestic reputed courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms. ecofriendlynet is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
How many days takes for refund the amount?
If the payment was made through our payment gateway, then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account.